Shipping policy

Shipping Policy

🌎 International Delivery

  • Flat Shipping Fee: $17.99 per order
  • Free Shipping on orders above $79
  • Estimated Delivery: 7–12 business days

Customs & Duties (DDU – Delivery Duty Unpaid):

  • Duties, taxes, and import charges are not included in product or shipping costs
  • Customers are responsible for all applicable charges as per their country’s regulations
  • Orders may be held at customs until duties are paid
  • If a shipment is refused or returned due to unpaid charges:
    • Shipping fees are non-refundable
    • Return charges (if applicable) will be deducted

⚠️ Delivery Disclaimer

All delivery timelines are estimates and may be affected by:

  • Courier delays
  • Operational constraints
  • Incorrect or incomplete shipping details

Delivered but Not Received Policy

At Vinakshi, all shipments are handled through secure and trackable courier partners.

📦 Delivery Confirmation

Once an order is marked as “Delivered,” we rely on courier-provided proof, including:

  • OTP verification
  • Delivery signature (Proof of Delivery – POD)
  • Delivery photograph (if available)
  • GPS delivery location
  • Courier agent report

This proof is considered final unless disproven through investigation.

⏱️ Complaint Window (24–48 Hours)

  • Customers must report non-receipt within 24–48 hours of delivery status
  • Complaints raised after 48 hours will not be eligible for investigation, refund, or replacement

🔍 Customer Verification Requirements

Before initiating an investigation, customers must verify:

  • Parcel was not received by family, neighbors, security, or reception
  • Delivery address was accurate
  • Availability at the delivery location on the delivery date

🔎 Courier Investigation

  • Investigation Timeline: 5–7 working days

Possible Outcomes:

  • If delivery failure is confirmed: Refund or replacement will be issued (subject to availability)
  • If valid delivery proof is provided: Order will be considered successfully delivered

❌ Non-Eligibility for Refund/Replacement

Claims will not be accepted in the following cases:

  • Valid delivery proof exists
  • Complaint raised after 48 hours
  • Incorrect or incomplete address provided
  • Customer unavailable at delivery
  • Repeated or fraudulent claims
  • Lack of cooperation during investigation